We offer FREE delivery on all orders over £10 in mainland England.
There is a £5 charge on any orders UNDER the £10 free delivery threshold.
It depends on where you are. We aim to process all orders within 2 business days and dispatch within 5 business days. Delivery details will be provided in your confirmation email.
We aim to personally deliver local orders from HP14 and HP27 postcodes. For order outside this area we use third party couriers to fulfil deliveries. Couriers include: Royal Mail, Hermes and DPD.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Certain types of items cannot be returned such as special orders, cut sizes and paints. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Start by searching using key words like ‘left-handed’. If you still need help, use the chat function in the bottom right hand corner or telephone 01844 273355 on Tuesdays-Fridays 10am-4pm. We will reply as soon as we can.
You can return the item only if it is unopened and not used or is damaged on arrival. See ‘returns’
Vouchers / Gift Cards
Vouchers which were purchased from our Princes Risborough shop will no longer be valid after 31st December 2023.
If you still have a voucher you wish to redeem please contact us on 01844 273355 quoting the voucher reference number on the top right corner.
Vouchers can only be redeemed against a purchase of a higher value than the voucher(s).